Introducing Fin: Real-Time Support, Now by Phone

We're proud to introduce Fin, our new voice-based support agent — available now on 1300 980 034. This release marks an important step forward in how we deliver support: faster, more intelligent, and more human.

Fin brings our high standard of assistance to a new channel — allowing you to speak directly with a support agent trained on our products, services, and tools. Whether you're troubleshooting an issue, exploring a feature, or just need quick clarification, Fin is now available to guide you in real time.

• Natural, conversational responses
• Context-aware guidance across platforms
• Clear, concise answers tailored to your query

Fin has been built with one goal in mind: providing high-quality support without the friction of traditional call centres. It adapts to your needs — offering detailed explanations to technical users, or simplified guidance to those who prefer high-level help.

• Understands Carey and Diversity Sync'd platforms
• Knowledgeable about TobyHR and custom internal systems
• Immediate assistance for plan budgets and integrations
• Help with reviewing logged activity
• No ticket required — support is just a call away

Fin is now live and ready to assist you. Whether you're managing plan budgets, configuring integrations, or reviewing logged activity, Fin ensures support is just a call away — no ticket required. Call 1300 980 034 for support, anytime you need it.

• Available 24/7 for immediate assistance
• No waiting in traditional call centre queues
• Trained on all New Horizon Code products and services
• Real-time problem solving and guidance

As always, if you require help with billing, account-specific questions, or sensitive matters, you can continue to reach our team directly via support@newhorizoncode.io. Fin complements our existing support channels to provide you with even more ways to get the help you need.